Frequently Asked Questions

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Top CoachAccountable™ FAQs
  • Is this a long-term commitment? How do I cancel?
  • Which online systems can I use for accepting client invoice payments?
  • I have a client in a different time zone than me, will this work or is this going to be a hot mess?
  • Can my CoachAccountable appointments be made to show up on my Apple Calendar/Google Calendar/Outlook/etc?
  • What is the Referral Program?
  • I'm not in the United States. Can I change my country, time zone and/or currency?
  • How secure is my data?
  • How does appointment scheduling work?
  • If I make a client inactive, do they still count towards my the client limit of my subscription plan?
  • Does my browser affect the performance of the CoachAccountable system?
Accounts and Subscriptions
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  • Is this a long-term commitment? How do I cancel?
  • If I make a client inactive, do they still count towards my the client limit of my subscription plan?
  • What types of payment do you accept? Can you invoice me?
  • How do upgrades/downgrades work?
  • How does the billing cycle work?
Appointment Scheduling
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  • I have a client in a different time zone than me, will this work or is this going to be a hot mess?
  • Can my CoachAccountable appointments be made to show up on my Apple Calendar/Google Calendar/Outlook/etc?
  • How does appointment scheduling work?
  • What happens if a client schedules themselves in when I'm not actually available?
  • What about appointment cancellations?
Client Billing
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  • Which online systems can I use for accepting client invoice payments?
  • How does client billing work?
  • Does my invoice link directly to Stripe/Square? How does the invoice I send get clients to making payments online?
  • Can I record a payment without creating an invoice first?
  • Can I schedule invoices?
General
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  • I'm not in the United States. Can I change my country, time zone and/or currency?
  • How secure is my data?
  • Does my browser affect the performance of the CoachAccountable system?
  • Reminders and Alerts via text message sound great. How do I enable that?
  • I'm traveling abroad but I've got a US cell and can text with it. Can I get texts from CoachAccountable?
Referral Program
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  • What is the Referral Program?
  • How much can I earn as an referral partner?
  • What happens if someone clicks through my link but doesn’t sign up right away?
  • How does a Member subscription get linked to me as an Referral Partner?
  • How does someone get noted as being referred by me?
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