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Mastering the Client Life Cycle


00:50Being of service to a Coachee vs. to a Customer
04:49Distinguishing the Client Life Cycle
11:43Start: Setting the Tone
26:00During: Managing Satisfaction
33:56Finish: Wrapping up Powerfully
39:13Summing Up What's at Stake
The people you work with aren't just your coachees, they are also your customers. How you take care of them in the customer capacity at each step affects how likely they are to sign up, how likely they are to stick around, and how likely they are to come back (and recommend you!).

In this webinar you'll learn how to best use CoachAccountable to give your clients the best, most buttoned-up experience that will have them enjoying your professionalism the whole way through.

Here's the featured drawing of the Client Life Cycle.  Feel free to use, repurpose and remix however you like!

Like the Worksheets we showed off in this presentation?  Feel free to install them and use however you like!

Like what you hear? Learn more how CA serves your work.