| 00:50 | Being of service to a Coachee vs. to a Customer |
| 04:49 | Distinguishing the Client Life Cycle |
| 11:43 | Start: Setting the Tone |
| 26:00 | During: Managing Satisfaction |
| 33:56 | Finish: Wrapping up Powerfully |
| 39:13 | Summing Up What's at Stake |
Deliver better programs. To more people. With less work.