Occasionally, you might experience odd behavior in CA. Sometimes pages do not load correctly, clients can't add information where they need to, or old information is displayed.
99.99% of the time this has nothing to do with CA itself.
Almost every time (we can't say always, because we do have the occasional bug, and generally fix it within hours, not days. :), this is the result of how you our your client's browser chose to store certain images or aspects of CA to make it load faster.
The standard tech support advice is usually to "clear your cache and cookies." While effective, this is often frustrating because it uses the 'nuclear option': it wipes out your login sessions for every website you use, forcing you to sign in to every website that your frequently visit all over again.
Fortunately, you don’t have to clear your entire browser history to resolve your browser's issue with CA. You can perform the 'surgical option' and clear the data for CoachAccountable only.
Below are the steps to clear cache and cookies for CoachAccountable only on the most common browsers.
Google Chrome
- Click the three-dot menu in the top right and select Settings.
- Navigate to Privacy and security >> Third-party cookies (or "Cookies and other site data").
- Click See all site data and permissions.
- Type "CoachAccountable" in the Search bar at the top right.
- Click the Trash Can icon next to CoachAccountable's name.
Safari (Mac)
- In the top menu bar, click Safari and select Settings (or Preferences).
- Click the Privacy tab.
- Click the Manage Website Data... button.
- Type "CoachAccountable" in the Search bar.
- Select the site from the list and click Remove. (Be careful not to click "Remove All").